Globar Skin Care — Return & Refund Policy
1) Scope & Definitions
1.1 Scope. This Policy applies to purchases made directly on globarskincare.com (the “Site”). If you bought a Globar product from an authorized retailer or marketplace, please contact them directly—their policies apply.
1.2 Products Covered. Skincare, body care, and related cosmetic items, accessories, kits, and gift cards as sold on the Site.
1.3 Safety First. Because our products are applied to the skin, strict hygiene rules apply. Opened or used cosmetic products generally cannot be resold and are not eligible for return unless defective.
2) Return Windows
2.1 Standard Window (US & Domestic). You may request a return within 30 calendar days of delivery.
2.2 Holiday Window (Optional). For orders delivered Nov 15 – Dec 31, the return window extends to Jan 31. (Remove if not offered.)
2.3 EU/UK Right of Withdrawal (If We Ship to You). If you reside in the EEA/UK, you may have a 14‑day withdrawal right for eligible online purchases. See Section 14 and Annex A for details.
3) Eligibility Requirements
3.1 Condition. Items must be unused, unopened, and in original packaging, including seals, accessories, samples, gifts with purchase (“GWPs”), manuals, and protective materials.
3.2 Proof of Purchase. We require your order number and email address used at checkout.
3.3 State of Packaging. Use the original carton if possible. Items damaged in return transit due to inadequate packaging may be denied.
3.4 Timeliness. Ship your return within 7 days after we issue your Return Merchandise Authorization (RMA).
3.5 Inspection. All returns are subject to inspection for authenticity, condition, and compliance with this Policy.
4) Non‑Returnable & Final‑Sale Items
4.1 Non‑Returnable. Unless defective, we cannot accept returns for: (a) opened/used skincare or cosmetics; (b) items marked Final Sale; (c) trial sizes, samples, or freebies; (d) personalized items; (e) gift cards or store credit; (f) items purchased from third‑party sellers.
4.2 Bundles/Kits. Bundles, sets, and kits must be returned in full and unused. Partial returns may be refused or refunded at the discounted prorated value at our discretion.
4.3 BOGO/Promos. If a promotion required keeping multiple items (e.g., Buy One Get One), you must return all promotional items for a full refund; otherwise, the refund will be reduced by the retained item’s non‑discounted value.
5) Damaged, Defective, or Incorrect Items
5.1 Deadline. Contact us within 7 days of delivery if an item arrives damaged, defective, leaking, tampered, or incorrect.
5.2 What We Need. Email [support email] with your order #, description, and clear photos/video of the product, inner/outer packaging, and shipping label.
5.3 Our Remedy. We will, at our option, replace, repair (if applicable), or refund the item. For incorrect items, we cover return shipping.
5.4 Keep Packaging. Retain all packaging until your claim is resolved; carriers may need it for inspection.
6) Allergic Reactions & Sensitivities
6.1 Stop Use & Seek Care. If irritation occurs, discontinue use immediately and consult a healthcare professional.
6.2 Patch Test Guidance. We recommend a patch test before first use. (Apply a small amount to the inner forearm for 24–48 hours.)
6.3 Case‑by‑Case Accommodation. For first‑time reactions, contact [support email] within 14 days. At our discretion, we may offer store credit or an exchange once details and photos are reviewed. Opened products are otherwise not returnable for hygiene reasons.
7) How to Start a Return (RMA)
7.1 Request. Email [support email] with subject “Return Request – Order #[your order #]”. Include: (a) order number; (b) item(s) and quantity; (c) reason; (d) photos if damaged/defective; (e) preference for refund, store credit, or exchange.
7.2 Approval. If eligible, we’ll send an RMA number, instructions, and (if applicable) a prepaid label.
7.3 Ship‑Back. Pack securely and ship within 7 days of RMA issuance. Place the RMA on the box exterior. Use a trackable method and keep the receipt.
7.4 Return Address. [Return Center Name/Address, City, State/Region, Postal Code, Country].
8) Who Pays Return Shipping?
8.1 Our Error. If we shipped the wrong item, or the item arrived damaged/defective, we cover return shipping via a prepaid label.
8.2 Change of Mind. For all other returns (e.g., color/scent preference), customer pays return shipping.
8.3 Lost Returns. We’re not responsible for returns lost in transit without valid tracking showing delivery to our return center.
9) Refunds, Timing & Fees
9.1 Method. Approved refunds are issued to the original payment method. If that method is unavailable (e.g., expired card), we may issue store credit.
9.2 Processing Time. After your return is delivered to us, please allow 3–5 business days for inspection and up to 7 business days for refund issuance. Your bank may take additional time to post the credit.
9.3 Original Charges. Original shipping fees, duties/taxes (for international orders), and optional shipping protection are non‑refundable.
9.4 Restocking Fee (Optional). A [0–15%] restocking fee may apply to non‑defective returns that are not in original condition or missing components.
9.5 Partial Refunds. If items are returned used, opened, or not in original condition, we may issue a partial refund or deny the return.
9.6 Chargebacks. Please contact us before initiating a chargeback so we can help resolve the issue quickly.
10) Exchanges & Store Credit
10.1 Exchanges. Exchanges are subject to product availability. If unavailable, we’ll offer a refund or store credit.
10.2 Store Credit. Unless otherwise stated, store credit is valid for [12 months] from the issuance date and can be used only on our Site.
11) Order Changes, Cancellations & Refused Deliveries
11.1 Before Fulfillment. We try to process orders quickly. If you need to cancel or change an order, contact us immediately at [support email]. Cancellations are not guaranteed once processing begins.
11.2 After Shipment. We cannot cancel after shipment. You may return eligible items per this Policy.
11.3 Refused/Undeliverable Packages. If a package is refused or undeliverable due to an incorrect address or absence of the recipient, we can reship (additional shipping fees apply) or refund the product price minus shipping once the package is returned to us.
12) Delivery Issues: Lost, Stolen, or Delayed Packages
12.1 Marked Delivered but Not Received. Check with household members, neighbors, and your carrier. If still missing, contact the carrier to file a claim. We’re not responsible for packages after the carrier marks them delivered.
12.2 In‑Transit Loss. If tracking shows no movement for 7 business days (domestic) or 14 business days (international), contact us. We’ll assist with a carrier inquiry and next steps.
13) International Orders
13.1 Duties/Taxes. Import duties, taxes, and fees are the customer’s responsibility and are not refundable by us.
13.2 Customs Delays. Customs inspections may delay delivery. We cannot expedite customs clearance.
13.3 Return Logistics. Use a trackable international service and the correct customs codes marked “Customer Return” to avoid additional import fees.
13.4 Refusal at Customs. If you refuse a shipment at customs, any return shipping and fees will be deducted from your refund once the item returns to us.
Quick‑Glance Summary Table
| Scenario | Timeframe to Contact Us | Who Pays Return Shipping? | Refund Type | Notes |
|---|---|---|---|---|
| Unopened, unused item (standard) | 30 days from delivery | Customer | Refund to original payment method | Must be sealed in original packaging with all inserts and freebies |
| Opened/used skincare (non‑defective) | Not eligible | — | — | Hygiene & safety reasons |
| Damaged/Defective on arrival | 7 days from delivery | Globar | Replacement or full refund | Provide photos/video + order #; keep packaging |
| Incorrect item received | 7 days from delivery | Globar | Replacement or refund | We may issue a prepaid label |
| Allergic reaction/irritation | 14 days from delivery | Customer | Store credit (case‑by‑case) | Stop use, share photos/notes; patch‑test guidance |
| Gift return | 30 days | Customer (unless defective) | Store credit to recipient or refund to purchaser | Gift receipt helps expedite |
| International returns | 30 days | Customer | Refund to original method | Duties/taxes non‑refundable by us; customs forms required |
| Bundle/BOGO promo | 30 days | Customer | Refund adjusted | Must return full bundle; partial returns prorated or ineligible |
| Subscription shipment | 30 days | Customer (unless our error) | Refund per standard rules | Cancel/skip future cycles per account deadline |
Tip: Always use a trackable service. We’re not responsible for returns lost in transit without proof of delivery.
